MDED proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30 days of receiving your order. We will refund the total sales amount, less a 25% restocking fee and the original shipping charges. The merchandise must also be in the same condition as shipped, packed in its original box and include all original packaging material, original manuals (when applicable) and any accessories that came with the item.
Note: We will only refund shipping costs and waive the restocking fee if the return is a result of our error.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our offices within 3 business days after delivery. You must notify MDED by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we will arrange to have the item picked up via FedEx and returned to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 25% restocking fee and the original shipping charges.
